Banking & Financial Services

Overview

Analytics that increase Loyalty, drive Customer Value, detect fraud risk for Banking and Financial Services.

Design targeted campaigns that enhance customer relationships – deeper products/services penetration, higher assets under management, increased frequency, and faster adoption of cost-effective service channels such as mobile & online banking. Create a unified customer view across business lines and channels to ensure consistency in communications and servicing.

Identify new value generating propositions (newer products & services) for customer engagement and retention. Using predictive analytics, establish robust early warning mechanisms to lower credit and fraud risks.

Impact

100%ROI in internal lead generation through intelligent opportunity identification & sizing

30%increase in Assets Under Management through targeted cross-sell & up-sell campaigns

90%defaulters identified, 2 months in advance, by targeting 30% base

50%increase in collection rate from delinquent accounts through targeted campaigns

Solutions

Data analytics is only useful is it can be converted to actionable insights.

We partner with our clients to enable us to deliver analytics which helps business users to make data-driven decisions.

Case Studies...

Retail & CPG

Overview

Analytics that increase Loyalty, drive Customer Value for Retail.

Develop deep insights on customer behaviour to execute relevant, profitable and customized marketing campaigns. Establish long-lasting and deliver personalized shopping experiences and establish rewarding relationships with customers across multiple communication and interaction channels.

Given the rapidly changing customer preferences and awareness, optimize your merchandizing decisions through the power of data analytics.

Impact

15%increase in profits through optimized merchandizing, store operations & pricing analytics

30%increase in sales through targeted cross-sell and up-sell campaigns

20%cost savings through market mix modeling

80%faster response to market changes

Solutions

Data analytics is only useful is it can be converted to actionable insights.

We partner with our clients to enable us to deliver analytics which helps business users to make data-driven decisions.

Case Studies...

Telecom

Overview

Analytics that increase loyalty, drive customer value, develop sharper marketing, sales and service strategies across the customer relationship life-cycle for Telecom.

Deploy next generation predictive analytics and big data capabilities to conduct data-driven analytics that encompasses network, equipment, location, channel, technology, servicing, promotions and offerings. Enhance revenue per subscriber, offer innovative services, customize offers & promotions, improve mobile commerce, increase data services adoption and reduce systemic risks and frauds from business operations.

Rapidly changing customer preferences and increase in competition: leverage the power of your data through predictive analytics and create a 360? customer view to develop and enhance your strategies to increase ROI.

Impact

20%increase in VAS revenues with targeted offers of recommended services

97%churners identified, 2 months in advance, by targeting 30% base

95%good customers identified using two weeks’ usage history

 Social Network Analysis used to identify influencer subscribers

Solutions

Data analytics is useful only if it can be converted into actionable insights.

We partner with our clients to enable us to deliver analytics which helps business users to make data-driven decisions.

Case Studies...

Travel, Aviation & Hospitality

Overview

Analytics that targets just the right customers during a particular period, understands customer taste and preferences, manage future travel demands of customers.

Achieve cost and competitive differentiation while personalizing travel experiences of customers from diverse geographies, demographics and socio-economic status. Accurately forecast demand to optimize price decisions based on historical trends in overbooking, cancellations and no-shows for specific customer segments, routes, segments, regions or travel seasons. Achieve greater ROI from your frequent flier and alliance programs through earn n’ burn analysis and partner analytics.

Impact

2.5XIncrease in email response rates using targeted mailing lists

10%more sales & ancillary revenues with targeted promotional campaigns

20%lapsed customers reactivated through win-back campaigns

30%lower digital marketing costs through ROI-driven analytics

Solutions

Data analytics is only useful is it can be converted to actionable insights.

We partner with our clients to enable us to deliver analytics which helps business users to make data-driven decisions.

Case Studies...

Insurance

Overview

Analytics that increase loyalty, improve persistency and drive customer value across the customer relationship life-cycle.

Deploy next generation predictive analytics and big data capabilities that analyze structured and unstructured data to detect, prevent & manage risks, frauds and fraud related losses.

Data analytics, furthermore, improves investigator efficiency and streamline your claims management processes for faster claims’ settlements and improved customer satisfaction.

By making timely decisions on product development, pricing, marketing you can identify new value generating propositions (newer products & services) for customer engagement and retention. 

Impact

100%increase in response rate to targeted cross-sell & up-sell campaigns

2Xincrease in premium in higher customer lifetime value segments

85%policies identified that are prone to lapsation, 2 months in advance, by targeting 30% base

50%increase in policy renewal rate

Solutions

Data analytics is only useful is it can be converted to actionable insights.

We partner with our clients to enable us to deliver analytics which helps business users to make data-driven decisions.

Case Studies...

Healthcare

Overview

Analytics that focuses on providing the right service to the right patient at the right time.

Achieve diverse clinical and administrative business goals such as optimizing costs, creating better patient outcomes, lowering error rates, improving overall management and quality of care for a rapidly aging patient population.

Leverage intelligent business rules and algorithms to get patient-level clarity on improving service outcomes, patient engagement and satisfaction. Identify services influencing growth and profitability and acquire new patients without compromising on quality and personal attention.

Impact

20%increase in compliance by patients to the post procedure out-patient visits

2Xconversion to co-pay options

50%increase in repeat visits through targeted campaigns

50%higher sales from untouched segments

Solutions

Data analytics is only useful is it can be converted to actionable insights.

We partner with our clients to enable us to deliver analytics which helps business users to make data-driven decisions.

Case Studies...