Client is an Indian private sector bank headquartered in Mumbai and founded in 1943.It mainly served small and medium enterprises (SMEs) and business merchants in the Kolhapur-Sangli belt. As of December 2019, it has a network of 372 branches and 394 ATMs across 28 states and union territories and announced a raised INR 675 crore through preferential issue.
The bank wanted to create the collections strategy for different segment of customers who had failed to clear their payments.